Draft for review. This notice has not yet been reviewed by a lawyer or Data Protection Officer.

Privacy notice

Last updated: September 29, 2026

GoSmash (gosmash.cc) runs booking tools for ball machine and court venues: an AI booking agent in chat, a booking page, payments and an owner schedule. This notice explains what personal information we handle when you book at a venue that uses GoSmash, or when you contact us, and your rights under the Data Privacy Act of 2012 (Republic Act No. 10173).

Who is responsible

When you book at a venue, that venue decides how your booking information is used, and GoSmash processes it on the venue's behalf. When you contact GoSmash directly, for example through the demo request form, GoSmash is responsible for that information.

What we collect

• Contact details you give us: your name, mobile number and email address.
• Your messages: what you write to the venue's chat on its GoSmash venue page, Facebook Messenger or Instagram.
• Booking details: the court or machine, date and time, amount, payment status and any notes, such as a coaching request.
• Payment receipts: screenshots you send or upload as proof of payment. We don't receive your card or e-wallet login details; online payments are handled by the payment provider.
• Technical information: your IP address when you use a booking page, used only to limit abuse such as mass fake bookings.

How we use it

• To answer your questions, hold and confirm your booking, and send payment details, confirmations and reminders.
• To let the venue check your payment, contact you about your booking and handle cancellations or changes.
• To prevent abuse of the booking system.
• To reply to venue owners who ask us for a demo.

We don't sell your personal information, and we don't use it for advertising.

Who we share it with

• The venue you are booking with.
• Service providers that help us run the service: our hosting provider; OpenAI, which processes chat messages so the AI agent can reply; PayMongo, for online payments; Google, for sending emails; and Meta, when you message a venue through Messenger or Instagram.
• Authorities, when the law requires it.

How long we keep it

• Chat text in our booking system is deleted after 90 days.
• Booking records and payment receipts are kept as long as the venue needs them for its records and accounting.
• Demo requests are kept until we no longer need them to follow up with you.

How we protect it

Access to booking data is limited to the venue's staff and to us. Venue schedules are protected by a private link and a PIN. Links to your own booking status are long random links that aren't listed anywhere.

Your rights

You have the right to be informed, to access your information, to have it corrected, to object to its processing, to have it erased or blocked, to data portability, and to claim damages. You can also file a complaint with the National Privacy Commission (privacy.gov.ph).

Contact us

For privacy questions or requests, contact the venue you booked with, or email GoSmash at privacy@gosmash.cc.